Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 508-695-7169 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Let me begin by stating.. A clean garage speaks volumes.. I called Jack as we were bringing a 3rd parties car for a pre purchase inspection. I pulled in 10 minutes early and he was waiting on me ready to get to work. His price against a Norwood Mass dealer was $110 less and 1 hour shorter and every bit as efficient. Integrity speaks volumes as he shared some info that I needed to know in making an educated buying decision. Ultimately, I passed on the car based upon his findings. Please support a great small business in your area. Thanks Jack!
Plainville, MA
Excellent service and you can trust Jack! Excellent mechanics! Raj
Plainville, MA
Jack is great! Very helpful and communicated with me regularly. I was very happy with the work he did on my vehicle.
Plainville, MA
J & D Auto was great in working on both my work truck & wife's vehicle. They quickly identified the issues affecting them and provided an up front explanation and estimate. They are prompt and thorough. No additional work was recommended or suggested other than the problems they were brought in with. Recommend for oil changes, inspections, tires, check engine and exhaust work. Thank you Jack for your honesty and service!
Plainville, MA
